Let's find the
next step.
Setup question, unexpected report, or trouble finding a view? Tell us what you were trying to do.
Email info@anvilapp.co ↗Useful details, without sensitive data
Describe the screen, selected date range, steps you took and what you expected. Please don't send customer names, emails, order details, credentials or other merchant/customer data.
No activity in a date range?
Check eligible setup, active plan and the tracking start date. Activity from before setup is not backfilled. Connection and customer privacy settings can affect event collection. If a later range still looks unexpected, email the screen and range you checked.
Questions about a checkout count?
Checkout-completed pixel events are not a definitive sales ledger. Reconcile sales against Shopify order records, not event counts.